Business skills | Training | EEF

Business skills training

We have a range of courses designed to support the core business areas of sales, customer service, finance, project management and internal training. All our courses are taught by highly knowledgeable professionals with years of industry experience.

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We can deliver all our courses at our locations or yours.

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Our courses

Achieving AEO Status

Duration
1 Day
Members
£299 +VAT
Non Members
£399 +VAT

This seminar will help attendees to understand more about Authorised Economic Operator (AEO) “trusted trader” status – what it is, how to go about achieving it and the financial and supply chain benefits it can bring.
It will cover the important place AEO has in the Union Customs Code (UCC) and the increased relevance that gaining AEO accreditation may have following Brexit.

It’s suitable for Importers, Exporters, Freight Forwarders and Customs Agents.

Course details

Dates & Locations

27 February 2019 EEF Warrington office
Warrington
Book

13 March 2019 EEF Technology Hub
Birmingham
Book

26 March 2019 EEF Gateshead office
Gateshead
Book

9 April 2019 EEF Technology Hub
Birmingham
Book

2 May 2019 EEF Warrington office
Warrington
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Apprentice coaching and mentoring

Duration
2 days
Members
£283 +VAT
Non Members
£330 +VAT

This two-day course will provide delegates with the management skills and confidence they need to act as an effective workplace coach or mentor for apprentices.

Course details

Dates & Locations

11-12 April 2019 EEF Warrington office
Warrington
Book

14-15 May 2019 EEF Bristol - training and conference centre
Bristol
Book

24-25 July 2019 EEF Gateshead office
Gateshead
Book

24-25 September 2019 EEF Technology Training Centre - Aston
Aston, Birmingham
Book

9-10 October 2019 EEF Warrington office
Warrington
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Coaching skills for managers

Duration
1 day
Members
£255 +VAT
Non Members
£299 +VAT

This one-day highly practical course will prepare managers and leaders to use a range of styles to support and develop their people for higher performance and productivity. By developing effective coaching skills, delegates will develop an effective method of developing individuals and teams to raise confidence and competence in the workplace.

Course details

Dates & Locations

13 June 2019 EEF Cambridge
Cambridge
Book

28 August 2019 EEF Warrington office
Warrington
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Commercial negotiation skills

Duration
1 day
Members
£349 +VAT
Non Members
£410 +VAT

The interactive programme is aimed at those who have the opportunity to negotiate with other parties and have the freedom to flex and alter the parameters of the deal they are involved in. Through participating in live negotiation exercises, delegates will develop creative and responsive interactions with their clients to achieve successful outcomes and strengthen relationships. This course is particularly useful for managers involved with sales, purchasing or contracting.

Course details

Dates & Locations

29 July 2019 EEF Warrington office
Warrington
Book

9 September 2019 EEF Technology Training Centre - Aston
Aston, Birmingham
Book

8 October 2019 EEF Cambridge
Cambridge
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Customs Procedures and Documentation

Duration
1 day
Members
£299 +VAT
Non Members
£399 +VAT

This course provides essential knowledge to be able to complete the documentation that must be submitted to customs to enable goods to be imported and exported.

Delivered in partnership with the Institute of Export and International Trade (IoE&IT) the course will provide the knowledge to accurately complete customs documentation and avoid delays and fines associated with providing inaccurate information.

This course provides essential knowledge for exporters post BREXIT and is eligible for government funding to cover up to 70% of the course fees, find out more on the IoE&IT website.

Course details

Dates & Locations

20 February 2019 EEF Warrington office
Warrington
Book

21 February 2019 EEF Bridgend office
Bridgend
Book

25 February 2019 EEF Gateshead office
Gateshead
Book

25 February 2019 EEF Technology Training Centre - Aston
Aston, Birmingham
Book

25 February 2019 Radisson Blu Hotel Royal Mile
Edinburgh
Book

26 February 2019 EEF Technology Hub
Birmingham
Book

26 February 2019 EEF Warrington office
Warrington
Book

26 February 2019 AJ Gallagher Glasgow Office
Glasgow
Book

27 February 2019 EEF London - training and conference centre
London
Book

28 February 2019 EEF Reading
Reading
Book

4 March 2019 Radisson Blu Hotel Royal Mile
Edinburgh
Book

5 March 2019 EEF Bristol - training and conference centre
Bristol
Book

5 March 2019 EEF Technology Training Centre - Aston
Aston, Birmingham
Book

7 March 2019 EEF London - training and conference centre
London
Book

7 March 2019 AJ Gallagher Glasgow Office
Glasgow
Book

8 March 2019 EEF Warrington office
Warrington
Book

11 March 2019 EEF Gateshead office
Gateshead
Book

11 March 2019 The Clayton Hotel
Belfast, The Clayton Hotel
Book

12 March 2019 EEF Bristol - training and conference centre
Bristol
Book

13 March 2019 EEF Leamington Spa - residential training and conference centre
Leamington Spa
Book

13 March 2019 EEF Technology Training Centre - Aston
Aston, Birmingham
Book

14 March 2019 EEF Gateshead office
Gateshead
Book

14 March 2019 EEF Reading
Reading
Book

15 March 2019 EEF Bridgend office
Bridgend
Book

18 March 2019 The Clayton Hotel
Belfast, The Clayton Hotel
Book

19 March 2019 EEF Bristol - training and conference centre
Bristol
Book

19 March 2019 EEF Technology Training Centre - Aston
Aston, Birmingham
Book

19 March 2019 EEF Warrington office
Warrington
Book

19 March 2019 AJ Gallagher Glasgow Office
Glasgow
Book

20 March 2019 EEF Gateshead office
Gateshead
Book

20 March 2019 Radisson Blu Hotel Royal Mile
Edinburgh
Book

22 March 2019 Portal Business Centre
Warrington, Portal Business Centre
Book

25 March 2019 EEF Warrington office
Warrington
Book

26 March 2019 EEF Leamington Spa - residential training and conference centre
Leamington Spa
Book

26 March 2019 EEF London - training and conference centre
London
Book

26 March 2019 University of Ulster
Belfast, University of Ulster
Book

27 March 2019 EEF Technology Training Centre - Aston
Aston, Birmingham
Book

27 March 2019 Portal Business Centre
Warrington, Portal Business Centre
Book

28 March 2019 Reading Business Centre
Reading, Reading Business Centre
Book

29 March 2019 EEF Gateshead office
Gateshead
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Essential selling skills

Duration
1 day
Members
£255 +VAT
Non Members
£299 +VAT

This highly practical course enables participants to understand how to work with customers to determine and agree needs and close deals. The emphasis is on establishing effective relationships to delight clients and customers, achieve higher returns and increase customer loyalty.

Course details

Dates & Locations

22 October 2019 EEF Sheffield office
Sheffield
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Exceptional customer service

Duration
1 day
Members
£255 +VAT
Non Members
£299 +VAT

This one-day course is for any individual who wants to provide a first-class experience to all types of internal and external customers. Delegates will find out how to keep the customer at the heart of all they do and enable positive, memorable experiences that customers talk about for all the right reasons.

Course details

Dates & Locations

There are no upcoming dates for this course. If you would like to be informed when the next dates are added or are interested in having this course run at one of your offices or sites, please get in touch.

Finance for non-financial managers

Duration
1 day
Members
£255 +VAT
Non Members
£299 +VAT

This introductory finance course demystifies the language of finance to enable managers to contribute more effectively to business success.

Course details

Dates & Locations

12 March 2019 EEF Bristol - training and conference centre
Bristol
Book

10 April 2019 EEF Cambridge
Cambridge
Book

15 May 2019 EEF Reading
Reading
Book

15 May 2019 EEF Warrington office
Warrington
Book

13 June 2019 EEF Gateshead office
Gateshead
Book

10 July 2019 EEF Melton Mowbray office
Melton Mowbray
Book

1 August 2019 EEF Technology Training Centre - Aston
Aston, Birmingham
Book

9 October 2019 EEF Bristol - training and conference centre
Bristol
Book

18 November 2019 EEF Warrington office
Warrington
Book

4 December 2019 EEF Reading
Reading
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Instructional techniques for workplace trainers

Duration
2 days

Delegates will learn how to recognise situations in the workplace where learning is required, analyse tasks in order to plan effective training, and review and set clear standards of performance. They will also gain the skills and confidence to design and carry out short pieces of on-the-job training and write appropriate notes to support their training. Newly appointed workplace trainers, or anyone who delivers one-to-one or on-the-job training would benefit from this practical two-day course. Group numbers are kept low to ensure better coaching that is tailored to the participants' needs, together with individual feedback.

Course details

Dates & Locations

There are no upcoming dates for this course. If you would like to be informed when the next dates are added or are interested in having this course run at one of your offices or sites, please get in touch.

Introduction to Exporting

Duration
1 day
Members
£299 +VAT
Non Members
£399 +VAT

The course covers all the key areas that a new exporter needs to know. It gives an overview of country of origin, Incoterms and what you need to keep as proof of export for potential audits. It explains any cost implications so delegates understand why costs are applied to certain documents and processes, and how to potentially allocate these costs to maintain profit.

This course is most suitable for new exporters or people working in export who have never had formal training.

Course details

Dates & Locations

There are no upcoming dates for this course. If you would like to be informed when the next dates are added or are interested in having this course run at one of your offices or sites, please get in touch.

Key account management

Duration
2 days
Members
£595 +VAT
Non Members
£695 +VAT

This two-day course is ideal for any managerial staff, newly appointed account managers and sales team members and managers who are new to the relational sales process.

Course details

Dates & Locations

14-15 May 2019 EEF Cambridge
Cambridge
Book

4-5 September 2019 EEF Warrington office
Warrington
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Managing and delivering projects

Duration
2 days
Members
£495 +VAT
Non Members
£585 +VAT

This practical two-day programme will give delegates an understanding of how projects should be run and managed. It will equip them with a range of options and methods to utilise in ensuring the effective delivery of projects - within budget and on time.

Course details

Dates & Locations

11-12 March 2019 EEF Warrington office
Warrington
Book

11-12 July 2019 EEF Sheffield office
Sheffield
Book

13-14 August 2019 EEF Bristol - training and conference centre
Bristol
Book

4-5 November 2019 EEF Warrington office
Warrington
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Mentoring skills

Duration
1 day

This one-day course provides mentors with core knowledge and skills and practical ways to get the most out of the relationship with their mentees. It will enable delegates to nurture and manage their talent, helping to build a culture of continuous development that is vital to increasing business performance.

Course details

Dates & Locations

There are no upcoming dates for this course. If you would like to be informed when the next dates are added or are interested in having this course run at one of your offices or sites, please get in touch.

Post-Brexit Planning Workshop

Duration
1 day
Members
£299 +VAT
Non Members
£399 +VAT

This workshop focuses on the implications of Brexit for exporters and importers in relation to trade with both EU member states and the rest of the world.

It provides the knowledge to prepare for different Brexit outcomes, in the medium and longer term, and offers a checklist of practical steps to anticipate changes and take advantage of opportunities.

It is applicable to anyone working in international trade, who wants to learn more about the potential impact changes may have and the best way to prepare for them.

Course details

Dates & Locations

7 March 2019 EEF Technology Hub
Birmingham
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Technical report writing

Duration
1 day
Members
£299 +VAT
Non Members
£399 +VAT

Any individual tasked with writing clear and concise reports would benefit from this one-day course, which introduces the principles of professional technical writing using industry best practice. Delegates will learn how to structure a report and summarise complex subjects and data into concise and useful business documents. They will also learn how to use illustrations, conclusions and recommendations for maximum clarity. The benefits of the training will include clear results from technical projects and a reduction in the time wasted by clarifying elements of the report.

Course details

Dates & Locations

There are no upcoming dates for this course. If you would like to be informed when the next dates are added or are interested in having this course run at one of your offices or sites, please get in touch.

Train the trainer

Duration
2 days
Members
£595 +VAT
Non Members
£695 +VAT

This two-day practical course will benefit individuals who need to design and deliver interactive workplace training sessions to groups of learners. It is aimed at managers, department heads, supervisors, team leaders and trainers. It will also be useful to those who are responsible for delivering theoretical information and support to groups of people and wish to encourage participation in these training sessions. Numbers are kept low to enable delegates to practice their skills and work on their specific challenges.

Course details

Dates & Locations

29-30 April 2019 EEF Warrington office
Warrington
Book

19-20 November 2019 EEF Warrington office
Warrington
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

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